Return Policy
This Return Policy explains the conditions, timing, and process for approved returns, damaged orders, and related requests.
Overview
We offer a 7-day return window from the date of delivery.
To be eligible for a return, items must be:
- unworn and unused
- in original condition
- in original packaging with all included components
- accompanied by proof of purchase
Returns must be requested before any item is sent back.
Product Integrity & Verification
Due to the nature of our products, certain items undergo individual sourcing, handling, and verification processes.
As a result:
- not all items are eligible for return
- return eligibility may vary depending on the product category, condition, and fulfillment process
- items that do not meet return criteria will be declined
This policy exists to preserve product integrity and quality standards.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- items that have been worn, used, or altered
- items missing original packaging or components
- items designated as final sale
- items that fall under restricted or non-returnable categories
If you are unsure about eligibility, contact support before purchasing.
Damaged or Incorrect Orders
Orders should be inspected upon delivery.
If an item is:
- defective
- damaged
- incorrect
contact us within 48 hours of delivery with supporting evidence. Photos are required for review.
Exchanges
We do not process direct exchanges.
To obtain a different item:
- request a return, if eligible
- place a new order separately
European Union – Right of Withdrawal
For orders shipped into the European Union, customers may have the right to withdraw within 14 days, in accordance with applicable law.
Items must still meet return condition requirements.
Refunds
Approved returns will be inspected upon arrival.
If approved:
- refunds will be issued to the original payment method
- processing may take up to 10 business days
Shipping costs are non-refundable unless required by law.
Additional Notes
Return approvals are determined based on:
- item condition
- compliance with return requirements
- product category and fulfillment process
Contact Information
Please contact us at iftravese@gmail.com.